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Refund Policy

Last updated by Pvaverify.

This Refund Policy explains when and how refunds, credits, or adjustments may be issued for services provided by Pvaverify.

By using our services, you agree to this policy.

1. General Policy

Due to the nature of digital services, all payments made for virtual number usage and related services are generally non-refundable once the service has been used.

This includes, but is not limited to:

  • Numbers that have been successfully issued
  • SMS or verification codes that have been received
  • Any partially or fully consumed service

However, we may issue refunds or account credits at our sole discretion in cases of verified issues.

2. Eligible Refund Cases

Refunds or credits may be considered in the following situations:

  • Service failure where the number did not function as intended
  • Verified technical errors on our platform
  • Duplicate or accidental payments
  • Billing mistakes or unauthorized charges

Each request is reviewed individually, and approval is not guaranteed.

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Successful delivery of SMS or verification codes
  • Issues caused by third-party platforms (e.g., app restrictions or blocking)
  • Incorrect usage, including device, IP, or configuration issues
  • Change of mind after purchase
  • Violation of our Terms of Service

4. Unused Balance

Unused account balance may be eligible for refund or credit under certain conditions:

  • The balance has not been used for any service
  • No suspicious or abusive activity is associated with the account
  • The request is made within a reasonable time period

Approved refunds may be processed back to the original payment method or issued as account credit.

5. Payment Disputes

Before initiating a chargeback or dispute with your payment provider (e.g., Stripe or your bank), you agree to contact our support team first.

Unauthorized or abusive disputes may result in:

  • Immediate account suspension
  • Permanent restriction from using our services

6. Refund Processing

If a refund is approved:

  • It may take several business days to process
  • The timing depends on your payment provider or bank
  • Fees charged by payment processors may be deducted where applicable

7. How to Request a Refund

To request a refund, please contact us with the following details:

  • Registered account email
  • Transaction ID or order reference
  • Clear explanation of the issue

Send your request to: [email protected]
Subject line: Refund Request

Our team will review and respond as soon as possible.

8. Changes to This Policy

We may update this Refund Policy at any time.

Changes will be posted on this page, and continued use of the service constitutes acceptance of the updated policy.

9. Contact

For any billing or refund-related inquiries:

Questions about this refund policy? Email [email protected].